Participant Support Form

ShapeUp - Contact FormShapeUp asked me to create a participant support form for gathering information about issues regarding their social health platform.  To streamline receiving over 2,700 technical platform incident tickets per year, I worked closely with the Participant Support department to identify key information required when tickets are filed.

The result is a functional contact form which pulls user information to automatically fill basic fields. With browser and OS detection and integration with the Participant Support ticket system, this form provides a more efficient contact path for over 600,000 users around the world.